Shipping
- Standard Shipping within the continental United States is $6.95.
- RTS orders take 3 business days to be processed and packaged before they are shipped out.
- Custom DTF Transfers will take 7 business days to be processed and packaged before they are shipped out
- RTS & Customs CANNOT BE SHIPPED TOGETHER. You MUST order customs separately from all other products.
- Nale & Ava LLC is not responsible for:
- Delays with USPS shipping
- Products that are lost or damaged in the mail. The US Postal Service will be responsible once we ship the packages.
- Products marked delivered by your Post Office. You will need to contact your local Post Office to obtain information regarding your package.
- If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.
- If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue.
- We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
- Carrier Contact Number: - USPS: 1-800-275-8777
- We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
- WRONG ADDRESS DISCLAIMER: It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to change the address of the order. If you decide to change your shipping address, please write to us at contact@nalestreasures.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.