- Return Address:

Nale & Ava LLC 

ATTN: Returns 24820 Peacock Road Tabor City, NC 28463

 

 

Since all items are custom made, ALL SALES ARE FINAL!

Some exceptions include:

- Item damaged upon receipt 

 

Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to us is attempted.

- The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

- Please allow 3-4 business days for us to receive your return and 5-7 business days for our return department to process your store credit.

- If approved for a return, a store credit will be issued back to your Nale & Ava LLC  account that can be applied towards any future purchase.

- If an order is placed prior to receiving a store credit, we cannot refund that amount to you. Please wait until your store credit is available if you'd like to place an order using this credit.

- If you place an order and do not use your store credit, we cannot apply that credit afterward.

- If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to pay a $6.95 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 10 days. After 10 days, the items will be donated to charity.